Respond to over 100 client requests per week using litigation and eDiscovery technologies, including data mining, database management, structured and content analytics, and preparing document productions
Serve as a training and subject-matter expert for escalated/complex issues
Conduct audits, quality checks, and compliance reviews, ensuring adherence to project guidelines and expectations for scope and deadlines
UnitedLex
Senior Manager
Oversaw the daily operations of a team of 19 employees, managing staff development and service delivery expectations.
Partnered with over 10 offshore team members to lead training and documentation initiatives, while serving as expert level resource for complex projects
Successfully achieved a 99% quality rating across production teams, which resulted in being selected as an internal auditor within the company’s ISO 27001 Certification Team